This document explains how you can download Unreal Engine Logs after a crash.
Prepare to execute instructions
For this document you will need:
To complete this guide, your working environment must meet all the requirements above. If you have not completed any of the points, follow the link to the appropriate instruction and complete it first.
Instructions
This document will help you receive the Crash Log on your mail address that you have entered from the ''Developer Option'' feature.
Step 1. Open Edit Config
Got to Control Panel → Step2: Config Selection → Edit → Developer Option
Image 1. Control Panel: Edit Config
Step 2. Check Download UE4 Log on client side upon Crash
Enable the feature ‘’Download UE4 Log on client side upon Crash’’
Image 2. Control Panel: Step2: Config Selection: Developer Option: Check ‘’Download UE4 Log on client side upon Crash’’
Step 3. Enter the mail address where the Log should be sent to
Image 3. Control Panel: Edit Config: Developer Option: Email to send Log upon Crash: Type Email address
Step 4. Receive the Log on your desktop whenever your app crashes
Image 4. Control Panel: App crashed: Crash Log downloaded on the desktop
Step 5. Check your Inbox mail or Spam to get the Crash Log
If there is no message, check your spam
Image 5. Control Panel: Get the Crash Log from Spam
Step 6. Click the link received on the mail message to download the Crash Log
Image 6. Control Panel: Download Crash Log by clicking the link received on the mail message
If you did not receive the Crash Log, the the UE did not recognize the Crash. It is possible that
your app freezed or hanged. Our system cannot identify these situations. However, you can still
get the UE Log from browser console Get UE Logs in the Browser Console during runtime
Now you are ready to download your Logs on your desktop after a crash!
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