This document outlines the causes, effects and solutions of the potential issues that could affect uploading.
If your Upload and connectivity issues are not addressed in this documentation, please contact Support.
Preparing to execute instructions
Before starting the first step, make sure you have:
1. Access to the Control Panel
2. Enabled the Pixel Streaming plugin before packaging your application
3. At least one uploaded application in the Control Panel.
Upload your Unreal Engine Application to Eagle 3D Streaming's Platform for Pixel Streaming
To complete this guide, your working environment must meet all the requirements above. If you have not completed any of the points, follow the link to the appropriate instruction and complete it first.
Instructions
1. Symptom
Extremely slow or impossible app uploading which takes a long time.
Image 1. Example of a customer having upload issues
2. Remediation
Section 1. Bandwidth and Latency
Refer to this document Here
Section 2. Server Downtime
if the customer is using their own servers, they need to worry about this issue as it could be a blocker of the Streaming of an application.
Servers do encounter problems (like hardware failure, connectivity issues, user overload, etc.) and when this happens, it could prevent you from uploading your Pixel Streaming application on the platform.
Also, outdated software or firmware on the server or client-side can cause compatibility issues, leading to connectivity problems.
If you are hosting your application on your own Server or Cloud service, you need to ensure that it can handle the number of CCUs without performance degradation.
The lack of server capacity can result in slow or unavailable application access.
Section 3. Firewall Restrictions
Check this document Eagle 3D’s guidelines on the Firewall restrictions
Section 4. hardware specs
Check this document Hardware and Software Specifications
Broadband internet : the transmission of wide bandwidth data over a high-speed internet connection. It is a minimum of 25 Mbps download and 3 Mbps upload speeds.
You should have a broadband internet to be able to have a successful upload on Eagle Platform (i.e. you should have >3 Mbps upload speed)
We protect customers private information so we won’t show them in the screenshots.
MaProxy servers or VPNs can also interfere with the pixel streaming connection and may cause connectivity problems.
Need help? Contact Support
if you still need help, contact Eagle 3D Streaming support to get your issue resolved quickly.
Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.
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