Prepaid Minute Plan: Usage & Billing

The Prepaid Minute Plan operates on a prepaid basis, meaning users pay upfront, and unused minutes do not roll over to the next billing cycle.

Auto Recharge

Auto Recharge is an optional setting that automatically adds minutes when the allocated quota is exhausted.

• Enabled: Additional minutes are automatically purchased to prevent service interruptions.

• Disabled: Streaming pauses once all minutes are used, requiring manual purchase of additional minutes but the subscription will resume after renewal at the end of billing period..

Revise Minutes

Users can modify their prepaid minutes before the next billing cycle:

• Increase Minutes: Allows for higher usage in the next cycle.

• Decrease Minutes: Helps avoid paying for unused minutes and for lowering usage in next cycle..

• Changes must be confirmed before the billing date.

Subscription Renewal

• Automatic Renewal: The current prepaid minute allocation is charged at the start of each cycle unless adjusted.

• Prepaid Model: Payments occur upfront, and minutes do not carry over to the next cycle.

To prevent automatic renewal, the plan can be canceled at any time. Cancellation takes effect immediately, with no refunds issued. The plan can be re-subscribed and repurchased at any time.

Billing Scenarios

Standard Prepaid Usage

• A user purchases 1,000 minutes.

• Unused minutes expire at the end of the cycle.

• The same allocation is renewed unless modified.

Auto Recharge Enabled

• A user purchases 1,000 minutes.

• If they exceed the limit, another 1,000 minutes are automatically added.

Auto Recharge Disabled

• A user purchases 1,000 minutes.

• If usage exceeds the limit, streaming is paused until more minutes are purchased manually.

Revising Minutes Before Renewal

• A user with 1,000 minutes revises their plan to 500 minutes before renewal.

• They are billed for 500 minutes in the next cycle.

Mid-Cycle Increase

• A user with 1,000 minutes purchases 500 additional minutes mid-cycle.

• They are charged accordingly and their next cycle renews at 1,500 minutes unless changed.

Summary

• Unused minutes do not roll over.

• Auto Recharge prevents service interruptions.

• Users must revise their minutes manually before the billing cycle if needed.

• Billing occurs at the start of each month.

• Users can manage their plan via the Control Panel.

Need help? Contact Support

Submit a new request at E3DS support portal.

Requests sent on weekends will not be addressed until the following business day.