Cancel your Subscription (If needed)
Learn to cancel your Subscription (Paid Accounts) if needed, from the Account management page.
On trial, there is no Active Subscription so you cannot cancel your Plan (It expires automatically in 7 days).
Prerequisites
Make sure you :
Have access to the New Control Panel.
Have an Eagle 3D’s User Account.
Instructions
Step 1. Sign In to your Control Panel
Login with your information.
Step 2. Go to Subscriptions
Go to : Main new Control Panel Interface → Manage Account → Subscriptions.
Step 3. Click Cancel Plan
If you are on a PPCCU or a PPM you can Cancel your plan anytime.
.png?inst-v=43989707-419b-4588-9ff5-d49a32486a6a)
Image 1. Manage Account : Subscriptions : Your Subscription
1. Confirm the cancellation. Click Yes
Your CCUs will still be active until you reach the end of a month of your subscription.
Reactivate your Subscription anytime.
.png?inst-v=43989707-419b-4588-9ff5-d49a32486a6a)
Image 2. Manage Account : Subscriptions : Your Subscription : Cancel Account : Yes
2. Upon canceling your Plan, your Subscription is scheduled for Termination
Your Subscription is scheduled for Termination when the month ends.
Until then, you can still stream with your Subscription.
It will count how many days you have left.
.png?inst-v=43989707-419b-4588-9ff5-d49a32486a6a)
Image 2. Subscriptions : Cancel Account
3. Click ‘'Reactivate’' to reverse the cancellation
.png?inst-v=43989707-419b-4588-9ff5-d49a32486a6a)
Image 3. Reactivate : Yes
Now you are ready to Cancel your Subscription and reactivate it anytime!
Get your Invoices and Manage your Transactions.
See how to Track your Streaming usage.
Was this article helpful? Comment Below. Let us know your feedback.
Need help? Contact Support
If you still need help, contact support to get your issue resolved quickly.
Submit a new request at E3DS support portal or send an Email at support@eagle3dstreaming.com.
Seek advice. Connect with others. Share your experiences. Join our lively E3DS Community Forum today.