E3DS Documents & Tutorials

Cancel Plan

Cancel your Subscription anytime from the Control Panel.


Prerequisites

  1. Access to the Control Panel.

  2. Eagle 3D’s User Account.

  3. Active Subscription.


Instructions


Step 1. Sign In to the Control Panel

Login with your information.


Step 2. Go to Subscriptions


Go to : Main new Control Panel InterfaceManage AccountSubscriptions.


Step 3. Click Cancel Plan


If you are on a Pay Per CCU or a Prepaid Minute plan you can Cancel your plan anytime.


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Image 1. Cancel Plan


1. Confirm the cancellation. Click Yes


Your CCUs will still be active until you reach the end of a month of your subscription.

Reactivate your Subscription anytime.


image-20240215-130331 (1).png
Image 2. Confirm cancellation


2. Upon canceling your Plan, your Subscription is scheduled for Termination


Your Subscription is scheduled for Termination when the month ends.

Until then, you can still stream with your Subscription.

It will count how many days you have left.


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Image 3. Termination schedule


3. Click ‘'Reactivate’' to reverse the cancellation


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Image 4. Reactivate




Need help?

If you need any assistance, feel free to reach out through any of the following channels:

🛠️ Support Portal: Contact Our Support Team

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📧 Email Support: support@eagle3dstreaming.com


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