Cancel Plan
Cancel your Subscription anytime from the Control Panel.
Prerequisites
Access to the Control Panel.
Instructions
Step 1. Sign In to the Control Panel
Login with your information.
Step 2. Go to Subscriptions
Go to : Main new Control Panel Interface → Manage Account → Subscriptions.
Step 3. Click Cancel Plan
If you are on a Pay Per CCU or a Prepaid Minute plan you can Cancel your plan anytime.
1. Confirm the cancellation. Click Yes
Your CCUs will still be active until you reach the end of a month of your subscription.
Reactivate your Subscription anytime.
2. Upon canceling your Plan, your Subscription is scheduled for Termination
Your Subscription is scheduled for Termination when the month ends.
Until then, you can still stream with your Subscription.
It will count how many days you have left.
3. Click ‘'Reactivate’' to reverse the cancellation
Need help? Contact Support
Submit a new request at E3DS support portal.
Requests sent on weekends will not be addressed until the following business day.