Phases After Accessing the Streaming URL

In Flow Diagram 1, we have illustrated all the phases the system undergoes when a user accesses a streaming URL. If the flow diagram is not understandable to you, don’t worry—we've provided a detailed explanation after the Flow Diagram.

Flow Diagram 1. Phases after accessing a streaming URL

Phase 1. Open the streaming URL in your browser

1. Access.png — Figure 1. Open the Streaming URL

Phase 2. Requesting a slot

2. Req slot.png — Figure 2. The UI During **Request a slot** Phase

Phase 3. Waiting for machine

After securing a slot, system will need to wait for a machine to be allocated to run the app.

If you face any problem in this phase then check Troubleshooting Section

3. queue.png — Figure 3. The UI While Waiting for Machine

Phase 4. Acquiring App

If the allocated streamer machine already have the app, this step is bypassed. Otherwise, the machine will download the ZIP file from app server.

4. Acquire.png — Figure 4. The UI During **Acquiring App** Phase

Phase 5. Preparing App

If the allocated streaming machine already have the app, this step is bypassed. Otherwise, the machine will extract your ZIP file and perform additional setup tasks during this phase.

5. Prepare.png — Figure 5. The UI During **Preparing App** Phase

Phase 6. Launching App

The app is launching for streaming.

6. Launch.png — Figure 6. The UI During **Launching App** Phase

Phase 7. Press Play button

If everything is ok you app will be ready to play

If you face any problems in this phase then check Troubleshooting Section

7. ready.png — Figure 7. Press Play Button to Stream Your App

Phase 8. App is streaming

8. play.png — Figure 8. App is Streaming

Troubleshooting

1. Stuck in queue issue

If there are many users accessing their streaming URLs simultaneously, you may experience a queue when attempting to access your streaming URL. However, this situation occurs infrequently.

We recommend waiting for a short period to allow a machine to become available.

If you are consistently stuck in the queue, it is likely due to all the machines are assigned to other apps. Please try again later or contact Support immediately.

2. Stuck on the “Starting App” issue

If your app typically streams without issues but sometimes gets stuck on the “Starting App” screen, this could be caused by a temporary network issue.

If your application is stuck on the "Starting App" page and displays a message similar to Figure 10, it likely indicates that the app was uploaded without enabling Pixel Streaming. To resolve this issue, please refer to the Enable Pixel Streaming Plugins Section to enable it.

The error message is “Our record indicates Your this app version don't have pixel streaming plugin enabled. So it can't stream”

After waiting for a short period, a message resembling Figure 11 will appear. To check whether you have enable pixel streaming or not you can go to Pixel Streaming Status Check Locally Section

Figure 11. Streaming Failed Due to Disabled Pixel Streaming

3. Stuck on the “Acquiring” or “Preparing” Phase

If your application remains on the Acquiring App or Preparing phase for an extended period, one of the following reasons may be causing the issue:

Reason 1. You are not streaming the latest version of your application

The allocated machine only contains the latest version of your application. If you attempt to stream an older version, the system may require additional time to download and synchronize that older version before streaming can begin.

Solution:

Ensure that you are streaming the latest version of your application.
Verify that the most recent upload has been selected for streaming.

Reason 2. You recently uploaded a new version and started streaming immediately

When a new application version is uploaded, the ZIP file is first stored in cloud storage. After that, the system downloads the ZIP file to our shared storage infrastructure and extracts it before it becomes fully available for streaming.

During this synchronization process, the application may remain in the Acquiring App phase.

Solution:

Wait approximately 10 minutes after uploading a new version before attempting to stream it.
Once the synchronization and extraction processes are complete, future streaming sessions can start without needing to go through the Acquiring App phase again.

Reason 3. Temporary network issue on the user side

A temporary network issue on the user's side can cause the streaming process to hang during the loading screen phase. This may happen if the connection is interrupted or becomes unstable while the application files are being downloaded and prepared for streaming.

Solution:

Check your internet connection and ensure it is stable.
Refresh the page and try streaming again.
If possible, switch to a different network and test again.
If the issue persists, contact support and provide the streaming URL along with a screenshot of the issue.

Note: If the application remains stuck in either the Acquiring App or Preparing App phase for more than 15–20 minutes after upload, please contact support for assistance.

Need help?

If you need any assistance, feel free to reach out through any of the following channels:

🛠️ Support Portal: Contact Our Support Team

💬 Discord Community (Faster Support): Join Our Discord Community

📧 Email Support: support@eagle3dstreaming.com

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