Skip to main content
Skip table of contents

Download Logs on your device upon Crash

Learn to download UE Logs on your device upon crash.


For this document, you need :

  1. Access to the Control Panel ;

  2. At least one uploaded application.

You need a ‘'Development’' or ‘'Debug’' as your ‘'Build Configuration’' before Packaging your App from UE to generate Logs and allow our system to capture them.

See how to Select a Build Configuration here.


Step 1. Enable Download UE4 Log on client side upon Crash

Go to : Control Panel > Step2: Config Selection > Edit > Developer Option > Enable Download UE4 Log on client side upon Crash.


Image 1. Developer Option : Download UE4 Log on client side upon Crash

Step 2. Receive the Log whenever your App crashes

Whenever your App crashes, the Log will get downloaded on your device.

Image 3. App crashed: Download Crash Log

If you did not receive the Crash Log, then UE did not recognize the Crash.

Your App might have freezed or hanged.

Our system can't identify these situations. But, you can still get the UE Log from Browser Console.

Now you are ready to download your Logs on your desktop after a crash!

Check this tutorial to send your Logs to Email and download them.

Was this article helpful? Comment Below. Let us know your feedback.

Need help? Contact Support

If you still need help, contact support to get your issue resolved quickly.

Submit a new request at E3DS support portal or send an Email at

Seek advice. Connect with others. Share your experiences. Join our lively E3DS Community Forum today.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.